The Telecom Customer Service Playbook

The 5 Biggest Mistakes Reps Make That Lead to Scathing Yelp Reviews, Smashed iPhones, and Threats to Choke-slam Ralphie, Your Pet Turtle (Even If Your Manager Keeps Saying “You’re Killing It”)

Are you ready to overcome customer frustration and regain customer trust?

Hi, I'm Charles Carr, and I've worked with customers for over 40 years. And now, I want to share a few battle-tested tips to help you turn angry customers into loyal fans.

  • Boost Satisfaction: Turn angry customers into happy ones who stick around longer.

  • Eliminate Bad Reviews: Fix the top 5 mistakes that get you slammed on Yelp.

  • Enpower Your Reps: Give your reps the tools to handle tough situations confidently.

This free email course gives you everything you need to fix the 5 biggest mistakes that can drive your customers away.

Want to make sure this free email course is “worth it” before you sign-up?

Here's everything that's inside:

Mistake #1: "The 'Stay Professional' Persona"
Why "maintaining professionalism" is secretly killing your customer relationships (and the counterintuitive approach that builds instant rapport instead).Mistake #2: "The 'Keep Them Informed' Over-Communication"
The shocking truth about "keeping customers in the loop" that most businesses get catastrophically wrong (and how a simple UX hack can turn update fatigue into effortless self-service).Mistake #3: "The 'Take Ownership' Approach"
The sneaky psychological trigger keeping competent professionals from escalating problems (Understanding this one mental block will transform your approach to problem-solving forever).Mistake #4: "The 'Under-Promise, Over-Deliver' Strategy"
The only time "under-promising" actually works (and the 3 specific scenarios where it will absolutely destroy your credibility instead).Mistake #5: "The 'End on a High Note' Close"
The single most important question you must ask before ending any customer interaction (miss this and you're practically guaranteeing they'll call back with frustration tomorrow).

Hooray! The first lesson of The Telecom Customer Service Playbook: The 5 Biggest Mistakes Reps Make That Lead to Scathing Yelp Reviews... (Even If Your Manager Keeps Saying “You’re Killing It”) is on its way to your inbox.

Within the next minute or two, you're going to get an email from me, Charles.This email contains instructions to get started with our The Telecom Customer Service Playbook: The 5 Biggest Mistakes Reps Make That Lead to Scathing Yelp Reviews... (Even If Your Manager Keeps Saying “You’re Killing It”), so be sure to check it out!But if you have any questions, don't hesitate to hit reply and let me know—I'll be happy to help! :-)Now go and check your inbox!

P.S. If you don't find the email in your inbox in the next couple of minutes, please check your spam folder...Chances are it ended up there.(Since I'm relatively new to sending emails to my list, sometimes the "email algorithms" think I'm a robot! 🤷🏻)